Shipment

Order

The easiest way for you to order our products is our online shop. The checkout process uses  a 256 bit SSL secure connection (https://), so that no one has access to your data.

Alternatively, or in the event that you desire to order special sizes, you can send us an email, or give us a call at +49 2247 9693363

After receiving your order, we send an order confirmation to you.

Payment

At WOODLUX you have many payment options.

With our partner Moneybookers / Skrill for payment processing you can use the following popular payment methods:

In addition, you can choose a  wire transfer to our bank account  or pay with PayPal .

Sensitive data, such as your credit card or bank account details are transmitted encrypted directly to the payment processor. We, or strangers, at no time have any access to your data.

You will receive a invoice incl. 19% VAT (customers within the EU).

Note for customers of Switzerland and other countries outside the EU:

You will receive an invoice Excl. VAT

After you create an account, please conatct us shortly. We will customize your account on our website, which will allow you to see prices excl. VAT and check out through our website.

You have the possibility to choose alternative shipping and invoice addresses.

Delivery

The shipping is free within Germany (excluding Islands).

The shipping costs for the following countries are flat rate €19:

There is no additional cost to you. Depending on the product size, we ship with DHL, UPS, or a Freight forwarder for large items. Please take a look at the respective product to see, how long it takes for us to manufacture.

Upon request, we can supply to other countries and islands. Please contact

us to find out the shipping costs on this matter

Products that are in stock will be  sent within two days.

s and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.